Terms of service.

I wasn't happy with my picture order. Can I have a refund?

If you’re not satisfied with your portraits, and a retake date is available at your school, Red Art Studios will retake your photo (Fall Portraits only). Simply bring the entire package with you on retake day and return it to the photographer. If a retake date is not available at your school, you may request a refund. Please note that purchases made Online after images have been published for viewing cannot receive a refund for any reason. No refund can be made due to the fact that image was viewed prior to purchasing (Only applies to Online orders).

Complete satisfaction is guaranteed. Red Art Studios will refund full payment if all portraits are returned within 10 days of receipt. To receive a refund, simply return the entire package to the address below with attention:

Red Art Studios

29 Northstar Drive, Ste. E

Jackson, TN 38305

What if I didn't receive my order or I am missing items?

If you did not receive your picture package or your order is incomplete you have 60 days from the date delivered to call and have your order verified. We reserve the right after 60 days to refuse all orders that have not been thoroughly checked.